Telecom
Telecom Upgrade Campaign Targeting
How a telecom operator sized its upgrade campaign around incremental margin instead of raw propensity — three competing targets, anonymised features and a holdout designed in from the start.
View projectIndustry · 03
Churn, campaign performance and customer-value analytics for subscription businesses — measured at the customer level where the retention decision is actually made.


For subscription-based relationships, customer retention is the core of the business. Will a customer buying a postpay mobile phone with a contract leave when the contract expires? Or will they migrate between brands?
A prediction model of churn can anticipate how likely users are to leave. Retention efforts must be made to keep valuable customers and reduce the churn rate.
2 projects
Telecom
How a telecom operator sized its upgrade campaign around incremental margin instead of raw propensity — three competing targets, anonymised features and a holdout designed in from the start.
View projectTelecom
How a telecom operator replaced blanket save offers with a capacity-sized retention worklist — risk separated from value, leakage removed and the programme measured against a holdout.
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